Question 1

What's included in the monthly fee?

Accepted Answer

Our monthly fee covers accommodation, 24/7 care, three nutritious meals plus snacks, housekeeping, laundry, activities, and basic medical supplies. Additional services like physical therapy or specialized care may incur extra charges.

Question 2

Do you accept insurance or Medicare/Medicaid?

Accepted Answer

We accept private pay. While we don't directly bill Medicare/Medicaid, we can provide documentation for reimbursement. Our admissions team can help you understand your payment options.

Question 3

What is the admission process?

Accepted Answer

Our admission process includes: 1) Initial tour and consultation, 2) Health assessment by our nursing team, 3) Review of medical records, 4) Care plan development, and 5) Room selection and move-in coordination. The entire process typically takes 5-7 days.

Question 4

Is there a waiting list?

Accepted Answer

Availability varies based on the level of care needed. We maintain a waiting list for preferred rooms and can typically accommodate urgent admissions within 24-48 hours based on availability.

Question 5

What does a typical day look like?

Accepted Answer

Days begin with morning care and breakfast, followed by activities like exercise, crafts, or therapy sessions. After lunch, residents enjoy quiet time or social activities. Evenings include dinner, entertainment, and personalized care routines.

Question 6

Can residents bring their own furniture?

Accepted Answer

Yes! We encourage residents to personalize their rooms with familiar furniture, photos, and decorations to create a home-like environment. We just ensure all items meet safety standards.

Question 7

How do you handle residents' medications?

Accepted Answer

Our licensed nurses manage all medications, including storage, administration, and monitoring. We use an electronic medication administration record (eMAR) system and coordinate with pharmacies and physicians for refills and changes.

Question 8

What personal care services are provided?

Accepted Answer

We assist with all activities of daily living including bathing, dressing, grooming, toileting, and mobility. Care is personalized based on each resident's needs and preferences while promoting independence.

Question 9

What are visiting hours?

Accepted Answer

Regular visiting hours are 9 AM to 8 PM daily, but we understand family schedules vary. Special arrangements can be made for early morning or late evening visits. We encourage family involvement!

Question 10

Can family members join for meals?

Accepted Answer

Absolutely! Family members are welcome to join residents for meals. We just ask for 24-hour notice so our kitchen can prepare accordingly. Guest meals are available for a small fee.

Question 11

How do you keep families informed?

Accepted Answer

We provide regular updates through monthly care conferences, phone calls for any changes in condition, a family portal for care notes, and quarterly newsletters. Families are always welcome to call with questions.

Question 12

Can residents leave for family visits?

Accepted Answer

Yes, residents can go on outings or overnight visits with family. We just need advance notice to prepare medications and care instructions. Our team will help coordinate everything needed for a safe visit.

Question 13

How do you handle medical emergencies?

Accepted Answer

We have RNs on-site 24/7, emergency response protocols, direct lines to EMS, and relationships with nearby hospitals. All staff are trained in CPR and emergency procedures.

Question 14

What safety measures are in place?

Accepted Answer

Our safety features include 24/7 security, emergency call systems, grab bars, non-slip flooring, secure entrances, fire safety systems, and generator backup power.

Question 15

Do you provide physical therapy?

Accepted Answer

Yes, we offer on-site physical, occupational, and speech therapy services. Our therapy team creates personalized treatment plans to maintain or improve residents' functional abilities.

Question 16

How do you prevent falls?

Accepted Answer

We use comprehensive fall risk assessments, exercise programs for strength and balance, proper lighting, clear pathways, appropriate footwear, and assistive devices as needed.

Question 17

What kind of meals do you serve?

Accepted Answer

Our chef prepares home-style meals with restaurant-quality options. Menus rotate monthly and include resident favorites. All meals are approved by our registered dietitian.

Question 18

How do you handle special diets?

Accepted Answer

We accommodate all dietary needs including diabetic, heart-healthy, low-sodium, pureed textures, allergies, and cultural or religious preferences. Each resident's diet is individually planned.

Question 19

Are snacks available between meals?

Accepted Answer

Yes, nutritious snacks and beverages are available 24/7. We also have a café area where residents can enjoy coffee, tea, and light refreshments throughout the day.

Question 20

Can residents eat in their rooms?

Accepted Answer

While we encourage dining room socialization, residents can certainly have meals in their rooms when preferred or needed. Room service is always available.

Question 21

What activities are offered?

Accepted Answer

Daily activities include exercise classes, arts and crafts, music therapy, pet therapy, gardening, games, movie nights, spiritual services, and community outings.

Question 22

Can residents continue their hobbies?

Accepted Answer

Absolutely! We encourage residents to continue their hobbies and interests. Our activity team helps facilitate everything from knitting clubs to book discussions to gardening.

Question 23

Do you organize outings?

Accepted Answer

Yes, we schedule regular outings including shopping trips, restaurant visits, cultural events, and scenic drives. Transportation and staff accompaniment are provided.

Question 24

How do you celebrate holidays and birthdays?

Accepted Answer

We love celebrations! Every holiday includes decorations, special meals, and activities. Birthdays are celebrated with parties, and families are always invited to join.

Frequently Asked Questions

Admission & Costs